---
translationKey: "message"
translatedFrom: "6956c2f7c383"
title: "Fulldev Message | Customer conversations in one place, plus automatic messages | Fulldev"
description: "Fulldev Message puts your customer conversations from Gmail, WhatsApp and Slack in one list. Your team answers them itself, and Message sends your regular messages automatically by email or WhatsApp."
titleLine1: "Conversations in one place"
titleLine2: "plus automatic messages"
intro: >-
  Fulldev Message puts your customer conversations from Gmail, WhatsApp and
  Slack in one list, where your team reads them and answers them itself.
  Message sends your regular messages, such as a reminder before an
  appointment, automatically by email or WhatsApp.
problems:
  title: "What we often hear about customer messages"
  intro: "This is how messages from and to customers go in most companies."
  items:
    - title: "Customer questions are spread over mail, WhatsApp and phones."
      moment:
        tool: whatsapp
        title: "WhatsApp"
        from: "Lotte"
        lines: ["Hi! Can I pick up two loaves at 9 tomorrow?"]
        note: "On Marc’s phone"
        noteIcon: phone
    - title: "Colleagues answer from their own number."
      moment:
        tool: whatsapp
        title: "WhatsApp"
        from: "Marc"
        lines: ["I’ll send it to the customer from my own phone."]
    - title: "We send reminders by hand, when someone remembers."
      moment:
        tool: googlecalendar
        title: "Calendar"
        rows: [["Tomorrow 2:00 pm", "Sam de Vries"], ["Reminder", "Still to send"]]
    - title: "We have no overview of which questions are still open."
      moment:
        tool: gmail
        title: "Mail"
        from: "Noor Jansen"
        lines: ["Did you see my question about the cake?"]
        note: "3 days ago"
        noteIcon: clock
    - title: "Our order system can’t send customers a WhatsApp."
      moment:
        icon: list
        title: "Order 1042"
        rows: [["Status", "On its way"], ["Customer told", "No"]]
    - title: "We don’t know whether a message arrived."
      moment:
        tool: gmail
        title: "Mail"
        from: "Noor Jansen"
        lines: ["I didn’t get a confirmation."]
    - title: "Our messages come from an unknown no-reply address."
      moment:
        tool: gmail
        title: "Mail"
        from: "no-reply@system.com"
        lines: ["Your appointment is confirmed."]
        note: "Ended up in spam"
statement:
  lead: "With Fulldev Message every customer conversation is in one place."
  text: "Your team reads and answers together, and your regular messages go out on their own, from your own address and number."
answers:
  - title: "One list for Gmail, WhatsApp and Slack"
    text: "Conversations from your Gmail account, your WhatsApp Business number and Slack come into one list. You see right away what’s unread."
    drawing: message-list
  - title: "Answer from your business number"
    text: "You write every reply yourself, nothing goes out automatically. A WhatsApp goes from your business number, an email in the same thread from your Gmail address."
    drawing: message-reply
  - title: "Regular messages around your appointments"
    text: "Message emails the guests in your Google calendar before or after an appointment. Move the appointment, and the old message no longer goes out."
    drawing: message-calendar
rest:
  title: "How Message solves the other problems"
  intro: "From open questions to your own sender."
  items:
    - title: "Your team sees what’s still open"
      description: "Every conversation is open or done. Whoever answers a question closes it, so nothing gets left behind."
    - title: "From your own system"
      description: "Your order or planning system asks for an email or WhatsApp message through the API. Message sends it and never sends the same message twice."
    - title: "Every message to follow"
      description: "You see what is planned, sent, failed or cancelled, and for an error what you can do. On WhatsApp you also see whether it was delivered."
    - title: "From your own address and number"
      description: "Email goes through your own Google account, WhatsApp through your own WhatsApp Business account. You connect both in Fulldev Connect."
process:
  title: "How it works"
  intro: "You connect your accounts once. After that conversations come in and your regular messages go out on their own."
  steps:
    - title: "Connect your accounts"
      description: "An owner or admin connects your Google account, WhatsApp Business number or Slack workspace. For Gmail you turn on forwarding to the address Message gives you, and Message tests that it works."
    - title: "Answer and close"
      description: "Open a conversation, read its history and reply. Then close it, so your team sees what is still open."
    - title: "Turn on your regular messages"
      description: "Choose what starts a message, the channel and the moment, and write the text with a few variables, such as a date or time. WhatsApp approves a WhatsApp text first."
questions:
  title: "Frequently asked questions"
  intro: "What people ask us most about Fulldev Message."
  items:
    - question: "Which channels work?"
      answer: "Your Gmail account, your WhatsApp Business number and Slack, in any workspace. A personal WhatsApp number is not included. Regular messages go by email or WhatsApp."
    - question: "Can I keep using the WhatsApp Business app?"
      answer: "Yes. Your number can stay in the app. What you send from the app also shows up in the conversation in Message."
    - question: "Does Message fetch my old messages?"
      answer: "No. Message gets the email Gmail forwards from the moment you set it up, and WhatsApp and Slack messages from the moment you add the account."
    - question: "Does Message reply automatically?"
      answer: "No. You write every reply to a conversation yourself, and Message doesn’t change your mailbox. Only the regular messages you turn on go out automatically."
    - question: "Who sees which conversations?"
      answer: "Owners and admins see every shared account, other colleagues only the accounts an admin gives them. Only you see your direct messages and private channels in Slack."
    - question: "Does WhatsApp have to approve my text?"
      answer: "Yes. A regular WhatsApp text goes to WhatsApp for review first. Message shows what WhatsApp decides."
    - question: "Can I send newsletters or campaigns too?"
      answer: "No. Regular messages are for a few messages at the right moment, not for campaigns or lists. Marketing emails have an unsubscribe link, and whoever sends STOP on WhatsApp gets no more messages there."
---